Cure SMA Bangladesh is a non-profit charitable foundation. Donations made through our website are voluntary contributions intended to support our charitable activities and initiatives. Therefore, donations are generally non-refundable and cannot be cancelled once successfully processed.

However, in exceptional circumstances, a refund may be considered as described below.

1. General Refund Policy

All donations made to Cure SMA Bangladesh are considered voluntary contributions and are generally non-refundable.

Once a donation has been successfully processed, the donor cannot normally request cancellation or return of the donation.

2. Exceptional Refund Requests

A refund may be considered in the following circumstances:

• The same donation was accidentally processed more than once.
• The donor was charged an incorrect amount due to a technical or payment processing error.
• A payment was deducted from the donor’s account but the donation transaction was not successfully recorded by Cure SMA Bangladesh.
• Any other genuine transaction-related issue that Cure SMA Bangladesh determines requires a refund.

Refund requests based solely on a change of mind or a general request to withdraw a donation may not be accepted.

3. How to Request a Refund

To request a refund, the donor should contact Cure SMA Bangladesh as soon as possible and provide the relevant transaction details.

The request should include:

• Donor’s name
• Contact number
• Email address, if applicable
• Donation amount
• Date of transaction
• Transaction ID / payment reference
• Reason for the refund request
• Any relevant payment confirmation or supporting information

Requests can be submitted through the contact information provided on our website.

4. Refund Review and Processing Time

All refund requests will be reviewed by Cure SMA Bangladesh before a refund is approved.

Once a refund is approved, the refund will normally be processed within 7–10 working days.

The actual time required for the refunded amount to appear in the donor’s bank account, card or other payment method may vary depending on the respective bank, card issuer, mobile financial service provider or payment gateway.

5. Refund Method

Approved refunds will normally be made through the same payment method used for the original transaction, where technically possible.

Cure SMA Bangladesh may request additional information from the donor or payment service provider where necessary to verify the transaction before processing a refund.

6. Failed or Unsuccessful Transactions

If an amount has been deducted from a donor’s account but the donation transaction was not successfully completed or recorded, the donor should contact Cure SMA Bangladesh with the transaction details.

After verification, appropriate action will be taken in coordination with the relevant payment service provider.

7. Duplicate Transactions

If a donor has accidentally made the same donation more than once, the donor may contact us with the relevant transaction IDs.

After verification, an eligible duplicate transaction may be refunded through the applicable payment channel.

8. Processing by Third-Party Payment Providers

Online donations may be processed through third-party payment service providers, including SSLCommerz and the payment methods available through it.

Refund processing may therefore be subject to the processing procedures and timelines of the relevant payment provider, bank, card issuer or financial institution.

9. No Return or Exchange

As donations are voluntary charitable contributions and are not purchases of physical or digital products, there is no return, replacement or exchange policy applicable to donations.